Navigating your health can be stressful enough without navigating billing and insurance. We’re here to help you understand all about payments so you can focus on your health.
We’re committed to providing care to all our patients, no matter your financial situation. Our financial assistance programs are available when you need help paying your hospital bill.
- If your income is less than 3.5 times the federal poverty guidelines, you may be eligible for assistance. Read the financial assistance policy summary for Loma Linda University Health (PDF), Medical Center – Murrieta (PDF) or Children’s Hospital (PDF)
- Fill out a financial assistance application (PDF)
- View financial assistance forms for services from our Behavioral Medicine Center
- Call us for help at 909-558-8613
Bills and Explanation of Benefits
What’s the difference between an explanation of benefits (EOB) and my bill?
After you visit a facility for medical services, your insurance plan sends you an EOB and we may send you a bill. An EOB is a statement (not a bill) explaining which services your insurance plan has covered for your recent visit. If any services you received aren’t covered, we’ll send you a bill for the remaining amount.
What’s the difference between hospital billing and physician billing?
Hospital billing covers the resources used by the facility for your care (like equipment, supplies and medications). Physician billing covers the skills used by your provider for your care (like exams, medical oversight and medical direction). While both billing types may use similar terms for a certain charge, each bills for unique services.
Why am I receiving multiple bills?
When you receive medical services at a facility, the specialists who perform the services are often required to bill you separately. Depending on the services, you may receive one hospital bill and up to one physician bill per specialist.
What if my bill has a mistake or I disagree with a charge?
Call us for help — please have your account number ready. 909-558-4000
We accept a wide range of insurance plans, including:
- Many of the most common HMOs and PPOs
- Inland Empire Health Plan (IEHP)
Reminder: To find out if your plan covers our facilities, please contact your insurance company.
Uninsured or Underinsured Patients
You may qualify for financial assistance if you don’t have insurance (are uninsured) or your insurance doesn’t cover enough of your bill (are underinsured). A number of state and federal programs are also available, including:
Prior Authorization and Claims
What’s prior authorization (or pre-approval) and how do I get it?
Prior authorization is an approval required by your insurance company before it covers a certain medical service or medication. If you need prior authorization, ask your provider’s office to submit a request to your insurance company.
What does it mean if my claim was denied? What should I do?
A claim denial means your health insurance company won’t cover the cost of related medical services. When your claim is denied, you still have options. Learn about your rights and how to get help appealing a denied claim.
The standard charges of services at our facilities are listed below. The pricing information details the total cost (not the out-of-pocket cost) and the discounted cash cost (if you pay cash). Neither of these is your cost when your insurance covers the service.
COVID-19 Test Pricing
Free COVID-19 testing is available through the end of December 31, 2023.