Your medical records are a collection of various types of personal health information — understanding and accessing this info can support your health and safety. On this page, you’ll learn how to request and manage your medical records.
909-651-4191 (Loma Linda) 951-290-4510 (Murrieta)
You can access your medical information using our patient portal, MyChart. Your MyChart account provides you a wide range of tools and information that help you access and manage your records.
If you can't find what you're looking for, you can submit a request for records via MyChart. Once we process your request, your records will be sent directly back to your MyChart and can be viewed and downloaded from your computer.
You can also request your medical records directly from our offices by following these steps:
Refer to the fees below for costs associated with obtaining medical records. Note, there is no fee to hand-carry medical records and radiology studies/films to the following: City of Hope, UCLA, Scripps, UCI, USC, Keck Hospital of USC, VA, Cedars Sinai.
Medical Records
Radiology
Send your request to Health Information Management Medical Records Department using one of the methods below.
Request records for the following facilities:
Phone: 909-651-4191 (all other facilities), 951-290-4510 (Murrieta)
Monday – Thursday: 8 a.m. – 12 p.m., 1 p.m. – 4 p.m.
Friday: 8 a.m. – 11 a.m., 12 p.m. – 3 p.m.
Emails: [email protected] (for patient use only), [email protected] (for all other requestors), [email protected] (for Murrieta requests)
Fax: 909-558-2454 or 909-651-4180
Office hours by appointment:
Address: 101 E. Redlands Blvd., Suite 1200 San Bernardino, CA 92408
Monday – Thursday: 9 a.m. – 12 p.m., 1 p.m. – 4 p.m.
Friday: 9 a.m. – 11 a.m., 12 p.m. – 2 p.m.
Behavioral health records are kept separate from the rest of your records. While you can access certain behavioral health records, you do not have the right to access notes taken by your mental health professional. Please visit our Behavioral Medicine Center’s medical records page to learn more and find specific forms for managing information about your mental health.
Parents or legal guardians can request medical records of patients under the age of 12. In accordance with state law, medical records for patients aged 12-17 can only be accessed with the teen’s written authorization. Learn more about accessing teens’ medical information online.
You have powerful rights to help you protect, access and manage your health information. The forms below help you understand and use these rights. You can also learn more about your rights under HIPAA (the Health Insurance Portability and Accountability Act).
If you’re having trouble accessing any of the forms below, please email [email protected].
Unless required for treatment or payment, a facility can’t share your protected health information (PHI) without your authorization. You have the right to both access and authorize the sharing of your health information.
By default, we share relevant health information with our partners in a health information exchange (HIE). This allows providers to make informed decisions about your care, especially during an emergency. You have the right to revoke (or take away) access for HIE partners.
You have the right to request an update or correction to the information in your medical record. It’s important to keep your medical record accurate so you and your providers can make informed decisions about your care.
Tip: It may be easier to make changes to your medical record by first messaging your provider on MyChart. If your provider agrees there is incorrect or outdated information, they can make edits without the need for you to submit a form.
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