E-Visits

E-Visits through MyChart can help you get convenient guidance on non-urgent health issues, no office or video visit needed. They’re useful for minor issues and symptoms that don’t require a physical or office exam. Log into MyChart, fill out the health questionnaire, and a provider will respond with next steps. 

The goal of an E-Visit is to provide a diagnosis and treatment plan in a timely manner. Your provider may offer treatment right away, like prescribing medication, or ask you to schedule an office or video visit for further evaluation.

To Access E-Visits, You Must...

• Be 18 years of age or older
• Be physically located in California when starting an E-Visit.  
• Be an established patient, meaning you have received care from one of our primary or specialty care providers in the last three years. You will only see E-Visit options for the primary or specialty care area you are already established with.

What Conditions are E-Visits for?

E-Visits are useful for a variety of non-urgent conditions and symptoms, including:

E-Visits are also available for specialty care:  

Please note E-Visits are not for urgent matters. Go to the ER, urgent care, or call 911 if you are experiencing severe symptoms.

Starting an E-Visit

E-Visits can be started any time at your convenience. Start an E-Visit in a few simple steps:  

1. Log in to MyChart and select E-Visit in the dropdown menu.
2. Choose the reason for your visit, such as cough, red eye, headache, etc.
3. Provide or confirm patient information, such as insurance, payment (if choosing to prepay), allergies, other health issues, medication history, and preferred pharmacy.
4. Fill out the symptom questionnaire, where you’ll answer questions that will help your provider get a better sense of your condition.
5. Attach images of your symptoms that your provider might find helpful for diagnosis and submit the form.
6. Submit the form.

What to Expect

Once you have submitted your request, a provider will respond in the next four business hours (Mon-Fri 8 a.m. to 3 p.m.). Requests after 3 p.m. will receive a response by 10 a.m. the next business day. In their reply, your provider may provide some kind of treatment plan, such as a prescription to treat your symptoms. But they may also ask follow-up questions, request additional images, or recommend further steps to help your provider better diagnose and treat your condition. In some cases, you may receive a phone call instead of a MyChart reply.  

You will be notified through MyChart when your provider has responded to your request and when your E-Visit is complete.

Costs

Like an office visit with your provider, E-Visits are a billable service. The co-pay for an E-Visit varies depending on insurance, ranging between $3-$20. The self-pay rate ranges from $18-$90, depending on the length and complexity of your E-Visit. You won’t be charged if the E-Visit is not completed or if your provider recommends making an appointment for further evaluation.

FAQ