Emergency care is available for adults and children 24/7 (please note: our emergency room has moved to the new hospital towers).

You can access our separate adult and pediatric emergency rooms from Prospect Avenue. A patient drop-off and pick-up area is available near the entrance. After drop-off, parking is available in parking structure P4 on Barton Road (across the street).

For a medical emergency or life-threatening condition, call 911. For a mental health crisis, call or text the Suicide & Crisis Lifeline at 988. Calls are answered by trained professionals 24/7.

Our emergency departments are staffed by a team of experts, including board-certified emergency medicine physicians, emergency and trauma nurses and a variety of other specialists. Our team treats more than 75,000 patients each year, including up to 3,000 of the most critical trauma patients. 

As one of the region's two Level 1 trauma centers, we provide San Bernardino, Riverside, Inyo and Mono counties the most advanced trauma care available. We also provide patients rapid intervention for acute strokes and heart attacks as a designated Comprehensive Stroke Center and Chest Pain Center.

Your Visit to the Emergency Room

Information About Your Visit to the Emergency Room

Most emergency room visits aren't planned. However, if you are able, please bring the following with you:

  • Photo ID
  • Health insurance information (card)
  • List of prescription medications and dosages
  • List of medications to which you are allergic
  • List of questions you and your family may have
  • Recent test results related to your condition
  • Contact information for your regular medical providers

Upon Arrival

When you arrive and register in the Emergency Department, you will first see a triage nurse. The triage nurse may conduct a brief medical history and exam to determine the severity of your condition. Registration information will be taken by admissions and registration personnel.

Depending on the seriousness of your injury or illness, you may be taken directly to a treatment room, or you may be asked to wait until a treatment area is available.
If your condition changes while you are in the waiting room, please notify the triage nurse immediately.

In treatment room

Our physicians and nurses are specialists in emergency medicine. They will examine you and will create a plan of care based on your individual treatment needs. Lab tests and diagnostic procedures may be ordered to further help diagnose your condition.

Additional consulting physicians and/or social workers may also participate in the evaluation. Since LLUMC/LLUCH is an academic medical center, residents (physicians receiving advanced training) may also be involved in your care, under the supervision of highly qualified professors, called "attending physicians."

Emergency Department physicians will discuss any treatment plans with you, or with you and your family, and will always protect your right to privacy.

After you have been evaluated

Depending upon your specific medical condition, the Emergency Department physician will either:

  • Discharge you and allow you to go home 
  • Admit you to LLUMC, LLUCH, or plan for transfer to one of our partner hospitals
  • Plan for further observation in the emergency department
  • After your initial contact with a physician, an admissions and registration counselor will ask for your insurance and financial information.

If you are discharged

If you are released following treatment, you will receive written discharge instructions prior to leaving the Emergency Department. It is important that you understand and follow the instructions. At the time of discharge, you will be given instructions for follow up and further care. If you have any questions, make sure you ask your doctor or nurse before you leave.

If you are admitted

The Emergency Department physician will discuss details with you and your family if you are going to be admitted to the Medical Center or transferred to the Children’s Hospital. You will be escorted to a hospital room, and your medical care will be taken over by the healthcare team in the assigned unit.