Information for Families and Visitors
Family and friends of hospital patients are asked to wait during surgery or other procedures in the waiting room on the lobby level just past the main entrance. Family members should report to the surgery host or hostess seated at a desk in the waiting area. The surgeon will try to reach the family once the surgery is complete. We ask that families and friends remain in one area so the physician will know where to reach the family if the need arises.
Please report to the host or hostess in the waiting area if you plan to leave temporarily.
There are additional waiting rooms just off the elevator on each floor for family members and other visitors.
These rooms are open each day from 9:00 a.m. to 9:00 p.m.
No food, drinks or bedding supplies (e.g., pillows, blankets) are allowed in the waiting rooms.
Visiting hours and privileges
Visiting hours and privileges vary with each unit and depend on an individual patient's condition. Contact the unit secretary or the patient information desk for information about visiting a specific patient.
Sleeping arrangements for family members
Family members and friends of Medical Center patients should plan to use motel/hotel accommodations available in the area. See information about the nearby Loma Linda Inn.
The Medical Center may allow immediate family members to use the Medical Center facility for sleeping in certain specific conditions. Contact a member of the Medical Center nursing staff if you would like more information about requesting a sleeping permit.
Flowers sent to a patient at the Medical Center will be delivered directly to the patient's room.
The hospital's mailing address for floral delivery is:
11234 Anderson Street,
Loma Linda, California 92354
Flowers can also be purchased at the Medical Center gift shop on the lobby level.
Our gift shop is located on the Medical Center lobby level near the main entrance. The shop sells newspapers, magazines, snack foods, flowers and a range of small gift items. The gift shop can have flowers delivered to patients. Please check with the unit first to determine if flowers are permitted.
To better serve our diverse community, we offer interpreter services free of charge for both patients and family. If you need an interpreter for Spanish, sign language or any other language, our staff can request one for you. Our professional interpreters:
- Care about helping you understand your health
- Communicate messages completely and accurately
- Clarify information to avoid potential misunderstandings
To learn more about interpretation and translation services for your language, call the information desk at 909-558-4000, ext. 43115.
Servicios de traducción
Nuestra misión es servir a nuestra comunidad, por lo que ofrecemos servicios gratuitos de traducción para nuestros pacientes. Si necesita traducción al español, lenguaje de señas o cualquier otro idioma, tenemos intérpretes disponibles. Cualquier miembro del personal puede ayudarlo a comunicarse con el intérprete apropiado.
Si necesita servicios de traducción, llame al 909-558-4000, ext. 43115.
Patients have the right to view copies of their medical records upon request. See the medical records web pages for more information.
Newspapers can be purchased from the newsstands in front of the Emergency Department. Please contact the Department of Volunteer Services at extension 88022 if you need assistance in obtaining a newspaper.
Space is very limited, but if available, valuables in your possession can be stored in a hospital safe operated by the admitting office. However, LLUMC recommends that patients do not bring valuables with them to the Medical Center.
Hosts and wheelchairs
At the Medical Center and the Faculty Medical Office, hosts are stationed at the front entrances to assist you from the shuttle or your car. Wheelchairs are available at any time and can be obtained from the dispatch services office.
Information desks are located just inside the main entrances of all three hospitals and the Faculty Medical Office. The staff at each location can assist you with any questions you may have.