Dealing with Abuse

If you would like to talk to someone about any issue related to sexual, verbal, or physical abuse, domestic violence, or child or elder abuse, please call (909) 558-4000, extension 44315 and ask to speak with a clinical social worker.

Chapel

A chapel is located on the lobby level across from the gift shop. Open to patients and visitors 24 hours a day, the chapel provides a quiet place for meditation and prayer. Nondenominational Christian services are held in the chapel for patients and visitors each Saturday and Sunday at 11:00 a.m.

Chaplain Services

LLUMC chaplains are available at all times to visit with you. You should feel free to call a chaplain whenever you or one of your visitors desires spiritual or emotional support. There is a specific chaplain assigned to each unit who will make every effort to visit all patients regularly. There is also a special chaplain on call 24 hours a day. A Catholic priest is also in-call for LLUMC patients.

To request a chaplain, contact your nurse or call Chaplain Services directly at (909) 558-4000, extension 44367.

Family needs and support

LLUMC understands that hospitalizations can create crises in a patient's family. Children in single-parent homes may need care, finances may become tight during a parent's illness, or any number of difficult scenarios might arise. Medical Center social workers are available at all times to help families through these difficulties. To speak with a social worker about your own family's needs, call (909) 558-4000, extension 44315.

Grief Recovery

LLUMC's Chaplain Services conducts a series of grief recovery seminars for persons dealing with personal tragedies, including the death of a loved one, or a divorce. The seminars require a small fee and are open to any interested persons. Contact Chaplain Services for more information at (909) 558-4000, extension 44367.

The nursing division offers bereavement support.

Social Workers

The Medical Center staff understands that it can be difficult and frustrating to be a patient. The experience can even come with practical and emotional consequences for you and your family. Social workers are provided by the Medical Center free of charge and are available to you and your family members.

The social work department provides psychosocial services to all age groups from infant to geriatric. The department serves all inpatient areas as well as the emergency department. Additionally, the social work department serves a number of outpatient departments including the:

  • Children's Hospital Pediatric Specialty Team Center.
  • Transplant and Heart Institute.
  • Rehabilitation Institute.
  • Proton Treatment Center.
  • Oncology adult and pediatric outpatient clinics.
  • Dialysis unit.

Services offered by the social work department include but are not limited to:

  • Supportive counseling during hospital stay.
  • Crisis intervention.
  • Family conference.
  • Psychosocial assessment.
  • Consultation for complex cases.
  • Community resources.
  • Assistance with child, spouse and elder abuse cases.
  • Assistance with transportation issues.
  • Facilitation of groups for patients and families.

Whatever your personal needs, please do not hesitate to call a social worker at any time, and for any reason. During the daytime, social workers can be reached at (909) 558-4000, extension 44315. At night and on weekends, ask your nurse to contact a social worker for you. Your nurse will page the hospital's administrative supervisor to connect you with a social worker.

Case Management

The Department of Case Management is actively involved in the delivery of care for all Loma Linda University Health inpatients. You'll find nurse case managers in the emergency department, Children's Hospital pediatric specialty clinics, Hearth Institute, and Proton Treatment Center. Case managers and social workers collaborate to deliver comprehensive patient care. They also work side by side with the healthcare team to ensure excellent care for all our patients. Case managers are responsible for:

  • Verification of insurance eligibility and benefits.
  • Securing appropriate authorizations for admission.
  • Analyzing hospital contracts.
  • Collaboration with patient service for bed placement.
  • Clinical screening for all admissions.
  • Discharge planning, patient care rounds.
  • Collaboration with admitting physicians and third party payers.
  • Appeals management.
  • Complex case review for current utilization.
  • Financial reimbursement.