Loma Linda University Health is fully committed to providing each of our patients and their family members with the best possible personalized, humanized, and de-mystifying hospital experience. To ensure our patients have a world-class experience, we ask them to tell us about their experiences while in our care. To accomplish this, we have partnered with National Research Corporation (NRC), a research expert, to survey our past patients. The information provided through the telephone surveys are used to continually improve the experiences of the patients who entrust us with their lives.
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS (pronounced "H-caps"), is a survey instrument and data collection methodology for measuring patients' perceptions of their hospital experience. While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.