Frequently Asked Questions

How may I request a copy of my medical record?

We can fax or mail you an authorization form for you to complete. You can also download the authorization form from our website.

Is there a charge for me to receive my medical records? What form of payment do you accept?

There is a charge of $.25 per page for personal use. Prepayment is required for personal access. An invoice may be mailed prior to the records being mailed to you. There is no charge if sent to physicians or school nurse. We accept check, money order, cash, and credit card payments in person only. For charges related to other types of request, please inquire with one of our Release of Information Specialists.

​May my spouse request and receive copies of my medical record?

Only if he/she is the executor or has power of attorney over your health-care matters. Otherwise, no they cannot.

What are the hours of operation for the release of information area?

8:00 am - 5:00 pm  Monday - Thursday
8:00 am - 2:00 pm  Friday

Will you fax copies to my home or office?

We do not fax medical records to patients' homes. We will fax to your doctor's office or hospital if it is required for patient care.

Will you mail the records or will I have to pick them up?

We will mail the records, unless other arrangements are made in advance with a release of information staff member.

How long do you keep my medical records?

At this time, indefinitely.

May I obtain a copy of my X-ray films from you?

Yes, Health Information Management can accept requests and provide copies of studies performed in the Radiology Department.

When may I expect to receive a copy of my records?

The law allows up to 15 days to provide requested records; however, every effort will be made to complete the request as soon as possible. Also, if there are special needs for a particular request, please indicate that on the request or speak with one of the Release of Information Specialist.

Where are you located?

Our Main Office:
LLUAHSC 101 Service Building
101 East Redlands Blvd., Suite 1200
San Bernardino, CA 92408

Clinic locations:
Faculty Medical Offices (FMO)
11370 Anderson Street, Suite 2000
Loma Linda, CA 92354 

Professional Plaza
25455 Barton Road - Suite 212A
Loma Linda, CA 92354

What is your mailing address?

Our Mailing address is:
Loma Linda University Health System, Health Information Management Department (Medical Records)
101 East Redlands Blvd.
San Bernardino, CA 92408.

What is your fax number?

Our fax number is 909-558-2454

Where do you mail copies of requested medical records?

  • Records for continuing care may be mailed to a physician at no charge to the patient.
  • Records may be mailed to Social Services/Disability at no charge to the patient.
  • Records may be mailed to insurance companies; if applicable, the insurance company will be billed.
  • If records are mailed to you, advance payment is required. Records will be held for 180 days. If payment is not received by then, the copies will be destroyed and a new request will need to be re-submitted.