Your appointment will be scheduled in advance; your insurance eligibility will be verified, as well as the authorization requirements for your specific services. The Financial Services Department will attempt to obtain a pre-certification or prior authorization for your services if one is required. If they are unable to obtain the pre-cert/pre-auth, your appointment may be rescheduled.
Financial Services will determine your pre-service financial liability. This estimate will be based on your insurance benefits, deductibles, and co-insurance. The pre-registration department is available by phone Monday through Friday, 8 a.m. to 5 p.m. If you have not been contacted by them, you may call 909-651-3050 to complete your pre-registration prior to the day of your appointment. If we can complete all your pre-registration requirements over the phone in advance, you will be eligible to go directly to your appointment department on the day of service. If we are unable to complete your pre-registration in advance, please report to the Check In Department at the campus location your appointment is scheduled.
Insurance and Self Pay
Your deductible, co-insurance, and/or self-pay discounted rate are due at the time of service. Payments can be made by credit card or through MyChart. Your insurance coverage is a contract between you and your insurance company. Benefits will vary depending upon the type of insurance policy you carry.
Loma Linda is a Medicare/Medi-Cal provider. Medicare and Medi-Cal patients must present their current cards at the time of service. Medicare patients are requested to pay their deductible at the time of admission. If not paid, supplemental insurance eligibility must be verified.
Medicare patients: When you are scheduled for an Outpatient service, Medicare requires us to check the diagnosis information your ordering physician has provided for the specific test or procedure. In some cases Medicare will not pay for a service because they feel the diagnosis does not support the need for the test or service requested by your physician.
Check In for Hospital Appointments
If your pre-registration was not completed over the phone or via My Chart, please report to the Check In Department at the campus location your appointment is scheduled on the day of service. Please remember to arrive early to ensure your check in is completed so you may arrive to your appointment at the designated time. Our Customer Service Representative will review your demographics, employment, personal contacts, and other required information to ensure your identity and billing information. Your pre-service liability will be expected to be paid in full prior to your service, or payment arrangements can be made after a minimum of 20% deposit is collected. You will be asked to sign or acknowledge the receipt of State and Federal Regulatory documents our hospital is required to inform you of.
Check In Information
The Patient Check In Office is open Monday through Friday 6 a.m. to 5 p.m.
For more information call:
- 909-558-4000 ext. 51365 for main Medical Center (University Hospital)
- 909-558-4000 ext. 87125 for Children's Hospital
- 909-558-6625 for East Campus Option #2
- 909-651-7155 for Surgical Hospital
Medi-Cal Eligibility Assistance
Our Medi-Cal Eligibility Specialist is here to help uninsured individuals apply for State Medi-Cal if the requirements are met. Our Medi-Cal Eligibility Team can help you through the screening process for Medi-Cal and help you complete the application. We will be able to submit your Medi-Cal Application directly to the County Eligibility Worker for processing. You can contact our Medi-Cal Eligibility Specialist Team at 909-558-8613, Monday through Friday, from 8 a.m. to 4 p.m.