The case management department supports quality care and clinically effective outcomes by providing clinical case management, discharge planning, and utilization review services for inpatients of all ages.

The goals of case management are to facilitate:

  • timely discharges
  • prompt, efficient use of resources
  • achievement of expected outcomes
  • collaborative practice
  • coordination of care across the continuum
  • performance improvement activities which lead to optimal patient outcomes

Service-based registered nurses monitor the utilization and quality of health-care services and intervene as necessary. The department also provides liaison services for referring physicians and onsite Medi-Cal and California Children's Services reviewers. Technical support personnel are responsible for identifying and monitoring all clients within stated parameters. Coordination and delegation of tasks and assignments are implemented through a modified shared governance model.