Getting Care
Need care during COVID-19? Here's what you need to know.
Appointment Information 

Your regular in-person appointments are still safe and available as needed — call your provider's office to schedule. Enhanced safety measures are in place should you need to come in for your care. If you have any symptoms or have been diagnosed or exposed to COVID-19, please call your provider's office before coming in for care.

During this time, we've also enhanced our ability to provide the care you need right from your home. Many primary care or specialty appointments are also available as telephone or video visits. To schedule a video visit, call your provider's office, call us at 877-558-6248, or log in to MyChart.

Surgeries and Procedures 

Urgent and emergency surgeries and procedures are available and safe in our facilities.

We will be cancelling or postponing elective/non-urgent surgeries and procedures to ensure we have the staff, supplies and beds to care for an increasing number of sick patients. We will contact you to reschedule when we have capacity. In the meantime, please communicate with your physician if your symptoms are becoming more severe.

Before your surgery or procedure, your provider will work with you to determine if you need additional screening or COVID-19 testing. If you need to schedule, please call your provider's office directly.

Emergency and Urgent Care 

If you need immediate medical attention, our emergency department is open and protocols are in place to keep you safe. Urgent care facilities are also available. Avoiding care for serious issues puts your health at risk.

If you have COVID-19 symptoms or a positive diagnosis, please use our emergency department for your care.

Dental Appointments 

Dental services are available during COVID-19 at a reduced capacity. Call 909-558-4222 to make an in-person or teledentistry appointment at any of our clinics.

Labs, Pharmacies and Imaging 

Most of our labs, pharmacies and imaging centers are open. Before visiting, view your location’s webpage for updates to business hours and availability:

Patient Entrances and Exits 

During COVID-19, some of our hospital entrances and exits are not available. For your safety, patients must enter and exit our main adult and children’s hospitals through parking structure P3. Patients may also be picked up in P3.

Patients may use the main entrances of the East Campus and Surgical Hospitals.

Our valet service is suspended until further notice.

We remain committed to using every resource available to provide appropriate care needed for our community and those we serve during this critical time. In accordance with state and local guidelines we have adopted the California Pandemic Crisis Care Guidelines (PDF).

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Get the facts about COVID-19 from these helpful resources.