Contact Info

COVID-19 Questions
For questions about appointments or other related COVID-19 concerns.

909-558-5545

Updated: August 24, 2020 — Please check back often as information may change quickly.

Loma Linda University Health is carefully reopening our normal patient services over time, including procedures, inpatient surgeries and outpatient surgeries. On this page, you'll find:


Coronavirus (COVID-19) Information

Safety and Prevention Measures

Learn what we're doing to keep you safe — and what you can do. View the page.

Testing

Learn about COVID-19 testing at our hospitals and clinics. View the page.

COVID-19 Condition Info

Learn more about COVID-19 and the virus that causes it. View the page.

Frequently Asked Questions

See answers to frequently asked questions about COVID-19. View the page.

Updates for Patients and Visitors

We remain committed to providing you safe, exceptional care for any of your healthcare needs as we navigate this challenging time together. While many of your healthcare appointments may be managed through telephone and video visitsyou can feel safe when you need to come in for care. Strict safety measures are in place to help keep you safe during appointments at our hospitals and clinics.

  • Patient appointments: In-person appointments are still safe and available as needed — call your provider's office to schedule. To help keep you healthy at home, many appointments are also available as telephone or video visits. To schedule a video visit, call your provider's office, call us at 877-558-6248, or log in to MyChart.
  • Screening: Patients and visitors will be screened at the entrances of our hospitals and clinics. Contact your primary care physician before coming in if you have symptoms, have traveled outside the US in the past 14 days or have been in contact with someone diagnosed or quarantined for COVID-19.
  • Entrance closures: The front, or east, entrances of the Medical Center and Children’s Hospital are closed until further notice.
  • Patient entrance and exit: Patients must enter and exit the hospitals through parking structure P3. Patients may also be picked up in P3.

Visitor Restrictions

Visitor restrictions may change as the COVID-19 pandemic develops. If you're unsure of a certain location's visitor policy, please contact the facility before visiting. View all of our locations to find contact information.

Adult Hospitals

The following restrictions apply to the non-COVID-19 units of our Medical Center, East Campus and Surgical Hospital.

  • Entrance: Visitors must enter and be screened at the main hospital entrances only.
  • Daily limit: Two screened visitors are allowed per day.
  • Maximum visitors: Only one visitor is allowed at a time in the patient room.
  • Visit length: Please try to limit your visit to 30 minutes.
  • Visiting hours: 8 a.m.- 8 p.m.
  • Age: Visitors must be at least 18 years old.
  • Mask requirements: Masks are to be worn the entire time they are in the hospital. Visitors may wear their own masks or receive a new one at the screening point.
  • Outpatient testing and surgery: One visitor may accompany a patient for outpatient testing or surgery and may need to wait in the lobby.
  • End of life: One visitor is allowed to be present with the patient for an extended time.
  • Support person: One support person is allowed to be present with patients with physical, intellectual and/or developmental disabilities and patients with cognitive impairments.
  • Exceptions: Any humanitarian exceptions will be routed to the Chief of Staff or their designee. This would include situations such as more than one visitor at a time, COVID units, or out of the designated hours.

Other Facilities

Facility Restriction Update
Children's Hospital One visitor per day Learn more about changes for Children's Hospital patients and visitors.
Medical Center - Murrieta One visitor per day Learn more about changes for Medical Center - Murrieta patients and visitors.
Faculty Medical Clinics No visitors Visitors are not allowed at the Faculty Medical Clinics unless a patient needs help getting around or communicating with their provider. One parent is allowed during a child's appointment.
Emergency Departments One visitor Once screened, one visitor is allowed to accompany a patient. If a patient is admitted to the hospital, the visitor is not allowed to go with them to the unit.

Services

Service Status Update
Appointments and procedures Open We're in a phased approach to safely reopen normal patient services, including procedures, inpatient surgeries and outpatient surgeries. Call your provider's office to schedule.
Emergency and urgent care Open If you need immediate medical attention, our emergency department is open and safe. Urgent care facilities are also available. Avoiding care for serious issues puts your health at risk.
Dental appointments Open Loma Linda University School of Dentistry's clinics now require COVID-19 testing before an appointment. Learn more.
Valet service Suspended Valet service is suspended until further notice.

Labs

Visiting the hospital is safe. Delaying your care isn't.
Hospitals have stricter safety measures than almost any other public place. If you need care, don't wait — schedule an appointment today.

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