Updated: July 30, 2020 — Please check back often as information may change quickly.

Loma Linda University Health is now starting to carefully reopen our normal patient services over time, including procedures, inpatient surgeries and outpatient surgeries. We remain committed to providing you safe, exceptional care for any of your healthcare needs as we navigate this challenging time together.

While many of your healthcare appointments may be managed through telephone and video visits, you can feel safe when you need to come in for careStrict safety measures are in place to help keep you safe during appointments at our hospitals and clinics.


Information and Resources


Safety Measures

The safety of our patients, employees and community is our highest priority as we begin to reopen normal patient services. Our hospitals and clinics are using appropriate infection prevention measures to help minimize the spread of COVID-19. Read about our safety measures below and learn more about safety and COVID-19 in our FAQ.

  • Patients receive temperature checks and screening questionnaires at facility entrances.
  • We are limiting visitors in our hospitals and clinics.
  • All visitors and staff are required to wear masks.
  • Patients are tested for COVID-19 upon admission and before any surgeries.
  • We have separate units for COVID-19 patients, which use strict care plans to avoid the spread of infection.
  • We've implemented appropriate cleaning procedures in our facilities.
  • Our providers are prepared with the necessary personal protective equipment (PPE) that is recommended for your care.
  • We're staggering appointments and encouraging physical distancing so fewer people are in our waiting rooms at one time.
Visiting the hospital is safe. Delaying your care isn't.
Hospitals have stricter safety measures than almost any other public place. If you need care, don't wait — schedule an appointment today.

Updates for Patients and Visitors

  • Patient appointments: In-person appointments are still safe and available as needed — call your provider's office to schedule. To help keep you healthy at home, many appointments are also available as telephone or video visits. To schedule a video visit, call your provider's office, call us at 877-558-6248, or log in to MyChart.
  • Screening: Patients and visitors will be screened at the entrances of our hospitals and clinics. Contact your primary care physician before coming in if you have symptoms, have traveled outside the US in the past 14 days or have been in contact with someone diagnosed or quarantined for COVID-19.
  • Entrance closures: The front, or east, entrances of the Medical Center and Children’s Hospital are closed until further notice.
  • Patient entrance and exit: Patients must enter and exit the hospitals through parking structure P3. Patients may also be picked up in P3.

COVID-19 Testing

Since most people heal from COVID-19 at home, you do not necessarily need a test if you suspect you are infected and are experiencing mild to moderate symptoms. At this time, a COVID-19 test is only available at our facilities if you are undergoing certain procedures or surgeries. Your doctor will let you know if you will need a test if it is clinically indicated.

If you feel you have been exposed and would like to be tested for COVID-19, please refer to the following sites for testing locations in your community.

If you are experiencing severe symptoms please visit your local emergency room or call 911.

Visitor Restrictions

Visitor restrictions may change as the COVID-19 pandemic develops. If you're unsure of a certain location's visitor policy, please contact the facility before visiting. View all of our locations to find contact information.

Facility Restriction Update
Adult Hospitals No visitors Visitors are not allowed at our adult hospitals at this time. While visiting loved ones is an important part of healing, this restriction is critical for the safety of all patients and staff. We will make every effort to connect patients with loved ones and caregivers virtually when possible. Additional humanitarian exceptions to these restrictions may be made by the Chief of Staff or their designee.
Children's Hospital One visitor per day Learn more about changes for Children's Hospital patients and visitors.
Faculty Medical Clinics No visitors Visitors are not allowed at the Faculty Medical Clinics unless a patient needs help getting around or communicating with their provider. One parent is allowed during a child's appointment.
Emergency Department One visitor Once screened, one visitor is allowed to accompany a patient. If a patient is admitted to the hospital, the visitor is not allowed to go with them to the unit.

Services

Service Status Update
Appointments and procedures Open We're in a phased approach to safely reopen normal patient services, including procedures, inpatient surgeries and outpatient surgeries. Call your provider's office to schedule.
Emergency and urgent care Open If you need immediate medical attention, our emergency department is open and safe. Urgent care facilities are also available. Avoiding care for serious issues puts your health at risk.
Dental appointments Open Loma Linda University School of Dentistry's clinics now require COVID-19 testing before an appointment. Learn more.
Valet service Suspended Valet service is suspended until further notice.

Labs

Answers to Your Coronavirus Questions

Is it safe to go to the hospital or see a doctor?

Yes. Hospitals are actually among the safest public places during COVID-19. That's because:

  • Hospital staff go through rigorous training for infection prevention. There are always measures in place to prevent the spread of diseases like COVID-19, and those measures are expanded significantly during any outbreak.
  • We screen every person that comes through our doors, and we quarantine anyone who has COVID-19. So, unlike at other public places, you're automatically separated from the people who have the highest risk of spreading infection.
  • Social distancing measures are stricter at hospitals than most other places. We've significantly reduced the number of visitors at our facilities, and many appointments have been moved online or rescheduled. We've also spread out patient appointments so fewer people are in a waiting room at any time.
  • There's no shortage of resources or space for your care. Our hospitals have more than enough beds, medical personnel and personal protective equipment (PPE) for both COVID-19 patients and anyone else who needs care. 
  • Hospital cleaning standards are much higher than at most other public spaces. During COVID-19, we're cleaning and disinfecting even more and on a stricter schedule. Everyone, including providers, nurses and support staff, is helping keep the hospital clean and safe.

I’m worried for a loved one in the hospital. Can I visit?

Though we want you to be able to spend as much time as possible with a loved one who’s facing a serious situation, we’re not accepting most visitors at this time. 

However, we recognize that certain situations are too difficult to bear without visiting. Very rare visitor exceptions may be made by the charge nurse (the nurse in charge of the area where your loved one is staying). Please keep in mind these exceptions are not made lightly and require very careful consideration. The charge nurse must consider not only the patient's unique circumstances, but also the health and safety of other patients and staff. Unfortunately, for these reasons and more, it's very unlikely that an exception will be able to be made for your visit.

Can I video call with a loved one?

Yes. If the patient doesn't have a personal electronic device capable of video calls, hospital staff can provide one.

Can I drop off food, flowers or personal items?

Yes, though you will not be able to deliver them personally. Staff at the front reception desk of each location can assist you in getting items to your loved one.

Please note: Flowers are prohibited on units with immunocompromised patients, including the ICU, oncology and transplant units. 

Are children more at risk of infection or serious illness from COVID-19?

No. Most cases of COVID-19 currently involve adults. Though severe illness is uncommon for both healthy children and adults, your child may be more at risk if he or she has other health conditions.

Visit our Children's Hospital website to learn more about what COVID-19 means for kids, parents and expecting moms.

What should I do if I have symptoms?

Call your doctor if you’re experiencing fever, cough or difficulty breathing and think you’ve been exposed to COVID-19. Your doctor will help you take any necessary precautions before coming in for care.

Should I get tested for COVID-19? How and where?

Since most people heal from COVID-19 at home, you do not necessarily need a test if you suspect you are infected and are experiencing mild to moderate symptoms. At this time, a COVID-19 test is only available at our facilities if you are undergoing certain procedures or surgeries. Your doctor will let you know if you will need a test if it is clinically indicated.

If you feel you have been exposed and would like to be tested for COVID-19, please refer to the following sites for testing locations in your community.

If you are experiencing severe symptoms please visit your local emergency room or call 911.

Learn more about COVID-19 testing cost, billing and insurance.

What should I do if my test is positive?

Unless you're having complications due to COVID-19, your next steps will most likely be to stay home and take care of yourself. If possible, stay isolated until all your symptoms resolve to prevent the disease from spreading.

What should I do if my test is negative?

A negative result doesn't necessarily mean you don't have COVID-19 — it may be too early for the disease to show up on a test. Keep up your social distancing and prevention measures.

COVID-19 may cause risks during certain procedures. You may have to be tested again if your provider says an upcoming procedure requires it.

What is an antibody test?

An antibody test looks for a specific molecule made by your immune system when it encounters coronavirus. If the molecule is found, you have already had COVID-19.

At this time, a COVID-19 antibody test is only available at our facilities if your physician requested one for you.

What do I do if I was exposed to someone who has now tested positive?

Please follow the CDC guidelines for home and self-decontamination. Follow social isolation guidelines to limit your exposure to others in the event that you are contagious. If you develop symptoms, contact your primary care provider or schedule a visit using MyChart.

How can I protect myself and loved ones?

The most effective ways to prevent infection are handwashing and limiting contact with others. View our coronavirus fact sheet (PDF) for more prevention tips.

Should I wear a facemask to prevent COVID-19 infection?

The CDC recommends wearing a cloth facemask in public areas where social distancing is difficult to maintain. Surgical masks and N-95 respirators are critical supplies and must continue to be reserved for healthcare workers.

Where can I learn more about COVID-19?

Visit our COVID-19 condition page to learn about risks, symptoms, treatment and prevention.

Resources