Important Update

Due to state order, all hospital visitors must show proof of either a COVID-19 vaccination or negative test (taken within the last 72 hours). Learn how to get vaccinated or get tested.


Updated: August 11, 2021 — Please check back often as information may change quickly.

New California Department of Public Health Visitor Restrictions

Thank you for your understanding as we implement new California Department of Public Health (CDPH) requirements for our hospital visitors.

In compliance with the CDPH order, all hospital visitors are required to show either proof of COVID-19 vaccination or a negative test (obtained within the last 72 hours). These requirements don't apply if you're visiting a clinic or outpatient facility.

If you are fully vaccinated (two weeks after your last dose), you must present one of the following as proof of vaccination:

  • Your CDC-issued COVID-19 vaccination record card (or WHO Yellow Card) with your name, vaccine type and date last dose administered.
  • A photo (or digital image) of your vaccination record card.
  • Documentation of COVID-19 vaccination from your healthcare provider.
  • Digital record and QR code with your name, date of birth, vaccine dates and vaccine type. Learn how to obtain a digital copy of your vaccination record.

If you are not fully vaccinated, find out about getting tested (testing at our facilities only available if you're a current patient with a doctor's order).

Visitor Guidelines

Visitor restrictions may change as the COVID-19 pandemic develops. If you're unsure of a certain location's visitor policy, please contact the facility before visiting. View contact info for all locations.

Visitation is at the discretion of the charge nurse. Exceptions may be escalated to the Chief of Staff.

Adult Hospitals

Adult hospitals include the Medical Center, East Campus, Surgical Hospital and Medical Center - Murrieta.

Visitor Restrictions

Masks are still required for all visitors (vaccinated or not) in our facilities. Due to the growing number of COVID-19 cases, we are limiting visitation in our adult hospitals:

  • Patients without COVID-19 may have one visitor (ages 16 and up) per day for up to 30 minutes.
  • Patients with COVID-19 may have one visitor per day for up to 30 minutes.
  • Patients may have one person accompany them for surgery or other procedures.

The following humanitarian guidelines apply:

  • Humanitarian exception requests will be routed through clinical leadership. Only one visitor may be present at bedside. Conflicts may be escalated to the Chief of Staff or her designee. 
  • End of Life: one visitor will be allowed to be present with the patient.
  • For patients with physical, intellectual, and/or developmental disabilities, or cognitive impairments, one support person will be allowed to be present with the patient when medically necessary and may remain at the bedside.

Although the decision to limit visitors is difficult, the safety of our employees and patients remains our top priority. We will make every effort to connect patients with their family/caregiver virtually when possible.


Labor & Delivery: Patients may have one support person present. View details


Outpatient Clinics

Visitor restrictions

One visitor may accompany a patient for outpatient testing or surgery and may need to wait in an alternate location outside of the clinic.

  • Visitors are allowed for patients who need help getting around or communicating with their provider.
  • One parent is allowed during a child's appointment.

View all locations

Frequently Asked Questions

Is it safe to go to the hospital or see a doctor?

Yes. Hospitals and clinics are actually among the safest public places during COVID-19. That's because:

  • Medical staff go through rigorous training for infection prevention. There are always measures in place to prevent the spread of diseases like COVID-19, and those measures are expanded significantly during any outbreak.
  • We screen every person that comes through our doors, and we quarantine anyone who has COVID-19. So, unlike at other public places, you're automatically separated from the people who have the highest risk of spreading infection.
  • Social distancing measures are stricter at hospitals and clinics than most other places. We've significantly reduced the number of visitors at our facilities, and many appointments have been moved online or rescheduled. We've also spread out patient appointments so fewer people are in a waiting room at any time.
  • Hospital and clinic cleaning standards are much higher than at most other public spaces. During COVID-19, we're cleaning and disinfecting even more and on a stricter schedule. Everyone, including providers, nurses and support staff, is helping keep our facilities clean and safe.

Can I video call with a loved one?

Yes. If the patient doesn't have a personal electronic device capable of video calls, hospital staff can provide one.

Can I drop off food, flowers or personal items?

Yes, though you will not be able to deliver them personally. Staff at the front reception desk of each location can assist you in getting items to your loved one.

Please note: Flowers are prohibited on units with immunocompromised patients, including the ICU, oncology and transplant units.