Updated: November 25, 2020 — Please check back often as information may change quickly.
Visitor restrictions help us keep you, your loved ones and our employees as safe as possible during COVID-19. Below you’ll find current restrictions for our hospitals and clinics.
Visitor restrictions may change as the COVID-19 pandemic develops. If you're unsure of a certain location's visitor policy, please contact the facility before visiting. View contact info for all locations.
Visitation is at the discretion of the charge nurse. Exceptions may be escalated to the Chief of Staff.
Visitor restrictions: Based on the latest guidance from Governor Newsom and the California Department of Public Health, we will no longer be allowing visitors in any of our adult hospitals. Adult hospitals include the Medical Center, East Campus, Surgical Hospital and Medical Center - Murrieta. The following humanitarian guidelines apply:
- Humanitarian exception requests will be routed through clinical leadership. Only one visitor may be present at bedside. Conflicts may be escalated to the Chief of Staff or her designee.
- End of Life: one visitor will be allowed to be present with the patient.
- For patients with physical, intellectual, and/or developmental disabilities, or cognitive impairments, one support person will be allowed to be present with the patient when medically necessary and may remain at the bedside.
Although the decision to limit visitors is difficult, the safety of our employees and patients remains our top priority. We will make every effort to connect patients with their family/caregiver virtually when possible.
Labor & Delivery: Patients may have one support person present. View details
Visitor restrictions: One visitor may accompany a patient for outpatient testing or surgery and may need to wait in an alternate location outside of the clinic.
- Visitors are allowed for patients who need help getting around or communicating with their provider.
- One parent is allowed during a child's appointment.
Advanced Urgent Care and Emergency Departments
Visitor restrictions: One visitor may be present at bedside for the duration of the visit.
Medical Center - Murrieta
Is it safe to go to the hospital or see a doctor?
Yes. Hospitals and clinics are actually among the safest public places during COVID-19. That's because:
- Medical staff go through rigorous training for infection prevention. There are always measures in place to prevent the spread of diseases like COVID-19, and those measures are expanded significantly during any outbreak.
- We screen every person that comes through our doors, and we quarantine anyone who has COVID-19. So, unlike at other public places, you're automatically separated from the people who have the highest risk of spreading infection.
- Social distancing measures are stricter at hospitals and clinics than most other places. We've significantly reduced the number of visitors at our facilities, and many appointments have been moved online or rescheduled. We've also spread out patient appointments so fewer people are in a waiting room at any time.
- Hospital and clinic cleaning standards are much higher than at most other public spaces. During COVID-19, we're cleaning and disinfecting even more and on a stricter schedule. Everyone, including providers, nurses and support staff, is helping keep our facilities clean and safe.
I’m worried for a loved one in the hospital. Can I visit?
Though we want you to be able to spend as much time as possible with a loved one who’s facing a serious situation, we’re not accepting most visitors at this time.
However, we recognize that certain situations are too difficult to bear without visiting. Very rare visitor exceptions may be made by the charge nurse (the nurse in charge of the area where your loved one is staying). Please keep in mind these exceptions are not made lightly and require very careful consideration. The charge nurse must consider not only the patient's unique circumstances, but also the health and safety of other patients and staff. Unfortunately, for these reasons and more, it's very unlikely that an exception will be able to be made for your visit.
Can I video call with a loved one?
Yes. If the patient doesn't have a personal electronic device capable of video calls, hospital staff can provide one.
Can I drop off food, flowers or personal items?
Yes, though you will not be able to deliver them personally. Staff at the front reception desk of each location can assist you in getting items to your loved one.
Please note: Flowers are prohibited on units with immunocompromised patients, including the ICU, oncology and transplant units.