Patients & Families

Make an Appointment

To schedule an appointment, contact the Spine Center at 909-558-4484

Admission

You may be admitted to LLUMC for either outpatient or inpatient therapy or procedure.

Outpatients

An outpatient is a patient who is not hospitalized for a day or more, which means you may just visit the hospital for diagnosis or same-day treatment. You will need a physician’s order for an outpatient test or procedure. Please bring it with you the day of your test.

Inpatients

An inpatient surgery or procedure is one that requires a hospital stay of indeterminate length. If you are scheduled for an inpatient admission, your physician will make the necessary arrangements so that you can be admitted to LLUMC. Your physician will also tell you when you have to check in.

Check-In

Both inpatients and outpatients need to check in at the Patient Check-In Office, which is open 5:30 a.m. to 5:00 p.m, Monday through Friday. The office is closed on the weekends. For more information please call: (909) 558-6625.

Once you arrive at the Patient Check-In office, a customer service representative will guide you through the check in process. The representative will confirm your address, telephone number, place of employment and insurance information. You will also be asked to review and sign forms required by State and Federal Regulations. If you would like to expedite the check-in process you can download, print and complete the forms, then bring them to your appointment.

To expedite the process, please bring the following with you:

• Photo identification
• Referral/authorization
• Insurance cards
• Co-pay
• Completed hospital registration forms
• Medical history and records (e.g., x-rays, MRIs, CT scans)

Insurance and Payment

Financial arrangements for your care will be handled at the time of check-in. If your service is scheduled in advance (‘pre-registration’), we will attempt to verify your insurance eligibility, authorization requirements for your specific services and determine your financial liability for the services prior to your check-in.

Your co-pay, deductible, co-insurance and/or self-pay discounted rate are due at the time of service. Payments can be made by cash, credit cards, personal check, EFT (Electronic Funds Transfer). Your insurance coverage is a contract between you and your insurance company. Benefits will vary depending upon the type of insurance policy you carry.

If your insurance does not cover the entire cost of your care, you will have to pay the remainder at the time services are rendered. Alternatively you can work out payment arrangements with a financial counselor.

Pre-Certification and Insurance Verification

If your insurance requires a pre-certification, we will attempt to obtain all required clinical information from your physician to confirm the authorization is obtained prior to your arrival for services. If we are unable to obtain a pre-certification, we may need to cancel or reschedule your services.

The pre-registration and insurance verification department is open Monday through Friday from 5:30 a.m. to 5:00 p.m. If you have questions about your insurance benefits and authorization requirements prior to your hospital services, call (909) 558-4000, ext. 14162.

Medicare/Medi-Cal

Loma Linda is a Medicare/Medi-Cal provider. Medicare and Medi-Cal patients must present their current cards at the time of service. Medicare patients should pay their deductible at the time of admission. If the deductible is not paid, supplemental insurance eligibility must be verified. Medicare patients should be prepared to pay inpatient deductibles at the time of admission.

Medicare patients: If you are scheduled for an outpatient service, please note that we are required by Medicare to check your ordering physician’s diagnosis information with the specific test or procedure they have ordered. In some cases Medicare will not pay for a service because they feel that the diagnosis does not support the need for the test or service requested.

Financial Counseling Services

The Financial Assistance office is here to help un-insured and under-insured individuals. We will complete a screening to help identify a patient’s linkage to one of the County or State Programs including (but not limited to) Medi-Cal, MIA, CMSP, cash discounts and possible charitable discounts.

Our financial counselors will help you complete the applications, schedule appointments for you with a County Eligibility Worker and follow up with you to return all required documentation. We also assist you in following up with outside Eligibility Workers if you already have a pending case. Our financial counseling service also completes MIA applications for San Bernardino County where applicable. We also assist in setting up payment arrangements on cash discounted and/or charity discount payments.

Registration Forms:

• Conditions of Treatment (English or Spanish)
• Patient Rights (English or Spanish)
• Patients Responsibilities (English or Spanish)
• Patient Complaint/Grievance (English or Spanish)
• Notice of Privacy Practice (English or Spanish)
• Facility Directory Information (English or Spanish)
• An Important Message from Medicare about Your Rights (English or Spanish)
• Notice of Charity Care, Discounted Payment and Self-Pay Payment Policy (English or Spanish)
• Financial Assistance Brochure (English)
• Physicians Order to Admit (English)
• Request for Admission or Surgery (English)