Patients & Families

Our Faculty Medical Office (FMO) is located at 11370 Anderson Street, Suite 3650, Loma Linda, CA 92354.

Patients can check in at the Rheumatology Front Desk, Monday through Thursday from 7:45am to 5:00pm and Fridays from 7:45am to 12:00 noon. Because we work on an appointment basis only we do not take walk-ins. Please arrive at least 15 minutes before your appointment time. If you are a new patient, we do recommend a check-in time of 30 minutes prior to your appointment to verify any insurance information, and completed forms.

The office is closed on Friday afternoons, and on weekends.

Once you arrive at the Rheumatology Front Desk, a customer service representative will guide you through the check in process. The representative will confirm your address, telephone number, place of employment and insurance information. You will also be asked to review and sign forms required by State and Federal Regulations. To expedite the check-in process we mail you a New Patient Packet prior to your appointment date. It is very important you complete these forms and bring them with you to your appointment.

We also ask that you bring the following with you:

Photo Identification
Referral/Authorization (if required)
Insurance Cards
Co-Pay ( if applicable)
Completed Forms (sent to you prior to the visit)

A complete list of your medications including vitamins, supplements, over-the-counter medications used, and any other medications received at other facilities (eg. Infused medications, dose, frequency).

Medical history and records (laboratory tests especially immunology results, imaging tests such as xrays, MRIs, CT Scans, Ultrasounds).

Financial arrangements for your care will be handled at the time of check-in. If your service is scheduled in advance (‘pre-registration’), we will attempt to verify your insurance eligibility, authorization requirements for your specific services and determine your financial liability for the services prior to your check-in.

Your co-pay, deductible, co-insurance and/or self-pay discounted rate are due at the time of service. Payments can be made by cash, credit cards, and personal check. Your insurance coverage is a contract between you and your insurance company. Benefits will vary depending upon the type of insurance policy you carry.

If your insurance does not cover the entire cost of your care, you will have to pay the remainder at the time services are rendered. Alternatively you can work out payment arrangements with our billing department if needed.

If your insurance requires a pre-certification, or authorization please be sure you have that with you upon arrival for your first visit. If your Doctor requires follow up visits or any procedures we will do our best to submit all thatinformation to your insurance company or PCP for you. If you arrive without your authorization we may need to cancel or reschedule your appointment.

Loma Linda is a Medicare/Medi-Cal provider. Medicare and Medi-Cal patients must present their current cards at the time of service. If the deductible is not paid, supplemental insurance eligibility must be verified. Please be aware if you are scheduled for an outpatient service, we are required by Medicare to verify that your ordering physician’s diagnosis is clearly stated along with the order for the test or procedure. This diagnosis serves as the rationale for the service being rendered. In some cases, Medicare will not pay for a service because they feel that the diagnosis does not justify the need for the test or service requested. Should this be the case we will do our best to make you aware of this prior to services being rendered.

Our Loma Linda Outpatient Specialty Clinics offer all our cash paying patients a 60% discount due at the time of service. If necessary our billing department can help set up payment arrangements. You can contact our billing office at (909) 651-4300.