Below you'll find answers to some of the most common questions we receive about coronavirus and COVID-19. You'll also find links to more COVID-19 information.

If you can't find the information you're looking for, please call us at 909-558-5545 for questions or concerns related to COVID-19.

Patients and Visitors

Is it safe to go to the hospital or see a doctor?

Yes. Hospitals and clinics are actually among the safest public places during COVID-19. That's because:

  • Medical staff go through rigorous training for infection prevention. There are always measures in place to prevent the spread of diseases like COVID-19, and those measures are expanded significantly during any outbreak.
  • We screen every person that comes through our doors, and we quarantine anyone who has COVID-19. So, unlike at other public places, you're automatically separated from the people who have the highest risk of spreading infection.
  • Social distancing measures are stricter at hospitals and clinics than most other places. We've significantly reduced the number of visitors at our facilities, and many appointments have been moved online or rescheduled. We've also spread out patient appointments so fewer people are in a waiting room at any time.
  • There's no shortage of resources or space for your care. Our hospitals and clinics have more than enough beds, medical personnel and personal protective equipment (PPE) for both COVID-19 patients and anyone else who needs care. 
  • Hospital and clinic cleaning standards are much higher than at most other public spaces. During COVID-19, we're cleaning and disinfecting even more and on a stricter schedule. Everyone, including providers, nurses and support staff, is helping keep our facilities clean and safe.

I’m worried for a loved one in the hospital. Can I visit?

Though we want you to be able to spend as much time as possible with a loved one who’s facing a serious situation, we’re not accepting most visitors at this time. 

However, we recognize that certain situations are too difficult to bear without visiting. Very rare visitor exceptions may be made by the charge nurse (the nurse in charge of the area where your loved one is staying). Please keep in mind these exceptions are not made lightly and require very careful consideration. The charge nurse must consider not only the patient's unique circumstances, but also the health and safety of other patients and staff. Unfortunately, for these reasons and more, it's very unlikely that an exception will be able to be made for your visit.

Can I video call with a loved one?

Yes. If the patient doesn't have a personal electronic device capable of video calls, hospital staff can provide one.

Can I drop off food, flowers or personal items?

Yes, though you will not be able to deliver them personally. Staff at the front reception desk of each location can assist you in getting items to your loved one.

Please note: Flowers are prohibited on units with immunocompromised patients, including the ICU, oncology and transplant units.

Safety and Prevention

How can I protect myself and loved ones?

The most effective ways to prevent infection are handwashing and limiting contact with others. View our coronavirus fact sheet (PDF) for more prevention tips.

Are children more at risk of infection or serious illness from COVID-19?

No. Most cases of COVID-19 currently involve adults. Though severe illness is uncommon for both healthy children and adults, your child may be more at risk if he or she has other health conditions.

Visit our Children's Hospital website to learn more about what COVID-19 means for kids, parents and expecting moms.

What should I do if I have symptoms?

Call your doctor if you’re experiencing fever, cough or difficulty breathing and think you’ve been exposed to COVID-19. Your doctor will help you take any necessary precautions before coming in for care.

What do I do if I was exposed to someone who has now tested positive?

Please follow the CDC guidelines for home and self-decontamination. Follow social isolation guidelines to limit your exposure to others in the event that you are contagious. If you develop symptoms, contact your primary care provider or schedule a visit using MyChart.

Should I wear a facemask to prevent COVID-19 infection?

The CDC recommends wearing a cloth facemask in public areas where social distancing is difficult to maintain. Surgical masks and N-95 respirators are critical supplies and must continue to be reserved for healthcare workers.

Where can I learn more about COVID-19?

Visit our COVID-19 condition page to learn about risks, symptoms, treatment and prevention.

Testing

Should I get tested for COVID-19? How and where?

Since most people heal from COVID-19 at home, you do not necessarily need a test if you suspect you are infected and are experiencing mild to moderate symptoms. At this time, a COVID-19 test is only available at our facilities if you are undergoing certain procedures or surgeries. Your doctor will let you know if you will need a test if it is clinically indicated.

If you feel you have been exposed and would like to be tested for COVID-19, please refer to the following sites for testing locations in your community.

If you are experiencing severe symptoms please visit your local emergency room or call 911.

Learn more about COVID-19 testing cost, billing and insurance.

What should I do if my test is positive?

Unless you're having complications due to COVID-19, your next steps will most likely be to stay home and take care of yourself. If possible, stay isolated until all your symptoms resolve to prevent the disease from spreading.

What should I do if my test is negative?

A negative result doesn't necessarily mean you don't have COVID-19 — it may be too early for the disease to show up on a test. Keep up your social distancing and prevention measures.

COVID-19 may cause risks during certain procedures. You may have to be tested again if your provider says an upcoming procedure requires it.

What is an antibody test?

An antibody test looks for a specific molecule made by your immune system when it encounters coronavirus. If the molecule is found, you have already had COVID-19.

At this time, a COVID-19 antibody test is only available at our facilities if your physician requested one for you.